Home Blog Page 49

DEVON VOICES: “Education and early prevention are key to tackling drugs”

The impact of illegal drugs within our communities is utterly devasting on so many different levels which is why tackling it remains one of the top priorities within my Police and Crime Plan. 

Drug taking can not only lead to tragic consequences for users but also significantly impacts on the lives of families, businesses and communities affected by it. To disrupt the supply of drugs across the South West, relentless co-ordinated efforts have included creating a “ring of steel” to prevent them from entering the region. It is working and is sending out a clear message that drugs will not be tolerated here.  

This has been achieved through collaborative partnerships and adopting an intelligence led approach, aided by vital information provided by the public. Drug warrants and seizures have been carried out in many areas across our region within the past few weeks including Camborne, Bodmin, Porthleven and South Molton.  

The latter saw police carry out a Misuse of Drugs Act warrant at a disused building on Broad Street. Officers located a cannabis grow and arrested a man in his 30s on suspicion of being concerned in the production of a Class B drug. 

A much larger scale police operation recently led to six people being sentenced to a total of nearly 40 years in prison for flooding North Devon with cocaine, estimated to be worth £4 million. 

The organised crime group had members in North Devon, West Yorkshire and Merseyside. They utilised couriers who travelled to Liverpool to pick up cocaine and transport it to Devon where it would be distributed to street sellers for onward sale. 

It is imperative that drugs are taken off the streets and those who supply them receive the appropriate sentences, while also helping to safeguard vulnerable people impacted by their crimes. 

At my last Commissioner’s Accountability Board meeting – held monthly to hold the police to account on behalf of the people of Devon, Cornwall and the Isles of Scilly – one of the areas I sought assurance on was the delivery of my Police and Crime Plan priority of drugs and alcohol.  

I was encouraged to hear about successes being achieved through the force’s OPCC funded Drugs Intel Desk. This small but heavily influential team help identify drug threats, disrupt organised crime groups and work with partner agencies and other forces to tackle drug-related issues. 

The police’s dedicated Licensing Team are also working hard to reduce issues and offences relating to not just drugs but also alcohol and antisocial behaviour. They use an engagement, education and enforcement approach and have good productive working relationships with the majority of licensees and partner organisations.   

This month also saw another successful iteration of Operation Scorpion with South West police forces targeting illegal drugs and child criminal exploitation during a week of action. 

It included police officers in Liskeard carrying out high-visibility patrols on trains as part of their ongoing efforts to disrupt criminal activity linked to rail networks, including county lines. 

During the Operation Scorpion week of action across Devon and Cornwall, the following was achieved: 

  • 17 people were safeguarded (14 adults, 3 under 18) 
  • 17 people were arrested 
  • 14 cuckooed addresses were visited – where criminals take over someone’s home to use it as a base for crime 
  • 1.5g of crack seized 
  • 0.15g heroin seized 
  • 2239.8g cocaine seized 
  • 50g of cannabis resin seized 
  • £12,013 in cash seized 
  • 7 weapons seized – including 4 air weapons, 1 knuckleduster and 1 telescopic baton 

Education and early prevention are key to tackling drugs, so police officers and the Youth Engagement Team visited schools and delivered awareness presentations alongside Designated Safeguarding Leads about county lines and exploitation to children in nine schools across Cornwall. Local police teams conducted high visibility patrols and engaged with the public in areas known for drug activity in Plymouth, Exeter and Camborne. 

All these great efforts deserve to be acknowledged, as does the need to tackle the root causes of drug use. That is why my office gives funding to some excellent organisations that are helping people struggling with drug addiction and ones which are protecting young people from exploitation. 

If we are to win the battle against drugs, much more still has to be done and I remain committed to ensuring that happens. 

At my Commissioner’s Accountability Board meeting I referred to earlier, it was recognised that strategic leadership and direction within Devon & Cornwall Police could be strengthened to further tackle the problem of drugs and alcohol. This has led me to be ‘part assured’ within this Police and Crime Plan priority and I will continue to monitor how that work is progressing. 

In the meantime, I would encourage anyone who is struggling with drug addiction, or knows someone who is, to reach out for lifechanging, non-judgemental support. 

My office provides funding to four combatting drug partnerships. For support, please contact: 

DEVON VOICES: “People in North Devon who are making difficult choices”

This past month has shown just how exposed rural communities like ours are to global conflicts unfolding thousands of miles away, and how a regional war can drive up global prices.

Strikes on major gas infrastructure linked to Iran’s South Pars field, responsible for the vast majority of the country’s gas production, were followed by retaliatory attacks affecting Qatar’s Ras Laffan, the single largest hub for liquefied natural gas exports in the world. Since then, Iranian missiles have reportedly been fired at Diego Garcia and Trump’s rhetoric has also intensified dramatically, which has only heightened concerns about how far this conflict could escalate.

Meanwhile, the Strait of Hormuz has remained effectively blocked and under the control of Iran’s Islamic Revolutionary Guard Corps – a group we Liberal Democrats have continuously called on the government to proscribe – and, because of that, we have seen oil and gas prices jumping sharply, with household bills set to rise even further this year.

Those who rely on heating oil in North Devon were already feeling the pressure. In a meeting with MPs representing some of the UK’s most rural areas, the Energy Minister said that the government wanted evidence from consumers to support action by the Competition and Markets Authority against price gouging and anti-competitive practices. In response, I launched a local survey into heating oil, LPG and red diesel users to collect evidence to send on to the Minister to highlight the scale of the issue in North Devon and push for urgent action. The results showed that many people were being quoted prices 100-150% higher than usual, some even reporting increases of over 200%, and many unable to successfully place a new order.

The Government’s response so far has felt slow to say the least. There was a £53 support package for heating oil, which is welcome, as any recognition that off-grid households need support is long overdue. But it doesn’t match the scale of what may be coming down the track.

Although prices are still a long way off the peaks seen in the aftermath of Russia’s invasion of Ukraine, a roughly 25% spike in gas prices in a single morning is a warning siren. Without action, these increases will begin feeding through to the price cap by the summer, as Ofgem calculates it based on average wholesale prices over the three-month observation window.

That is why we Liberal Democrats have been calling for an emergency COBRA meeting to urgently set out a plan to protect households from what could become a £500 hit. I am glad that the Prime Minister has now agreed to convene COBRA to assess the impact of the conflict, but this must be the starting point for decisive action and a stand against Trump and his war of choice.

Because, as this all goes on, I am hearing directly from people in North Devon who are making difficult choices about which rooms they can’t afford to heat, limiting hot water, and taking on debt to get through the month. This is not sustainable, and it is not acceptable.

Rural homes are often harder and more expensive to heat as it is, and too many have been left behind when it comes to insulation and energy efficiency. This conflict has made it all the more clear that we need a serious long-term plan, one that includes a renewed commitment to building zero-carbon homes that are cheaper to run from the outset and rebuilding ties with Europe. Without that, we will remain exposed not just to this crisis, but the next one as well.

Plymouth council rebuts online claims over asylum hotel rumours

Rumours swirling online about a closed hotel being prepared to house asylum seekers have been firmly dismissed by local officials, who say the claims are entirely false.

Plymouth City Council has issued a statement addressing what it describes as “fake news” circulating on social media regarding the use of hotels in the city.

The grade-II listed Duke of Cornwall Hotel – at the centre of the allegations – remains closed after it shut its doors at short notice in February to undertake an “essential improvement project”.

In a public update, the council said: “We have seen that there are rumours spreading online about a hotel in the city that is currently closed that is apparently ‘being prepped’ to be a hotel for asylum seekers. This is fake news.”

The authority added that no hotels in the area, whether open or closed, are being prepared for such use.

Responding to further speculation in online comments, the council reiterated its position, stating: “To reflect the further fake news from people’s comments below – there are NO hotels in the city being used as asylum hotels.”

A spokesperson for the Duke of Cornwall Hotel added: “‘The Duke of Cornwall is currently temporarily closed to undertake an essential improvement project. In light of recent misinformation that’s been shared online, we would like to confirm that there is no truth to the rumours about the hotel opening as an asylum hotel. Our improvement works are progressing as planned, and we look forward to welcoming our guests back through our doors when we re-open this summer.’”

The statement comes amid growing online discussion, with officials seeking to clarify the situation and counter misinformation.

Drug dealer who claimed to be North Devon tourist is jailed

A drug dealer who tried to claim he arrived in North Devon as a tourist has been jailed for 30 months.

Bulgarian national Aleksandar Dobrev, 47, appeared at Exeter Crown Court for sentence on Thursday 26 March after pleading guilty to possession with intent to supply a class A drug (cocaine) and acquiring/using/possessing criminal property.

The court heard how on Thursday 19 February two officers were on patrol in North Walk, Barnstaple, when they noticed a black Ford Focus due to the manner in which it was being driven.

The vehicle was stopped and Dobrev identified himself under the name Nikolinov Dobrev, saying he’d recently arrived in the country as a tourist.

The vehicle which Dobrev was travelling in was searched and an officer located 23 capsules of white powder within a sock hidden in a panel behind the steering wheel.

Dobrev was also found in possession of £705 cash. He was taken to custody where a further three capsules of white powder was found in his sock.

In interview Dobrev claimed the drugs in the car were not his. When asked about the drugs located on him in custody, Dobrev said the cocaine was for a party because “everybody does cocaine these days”.

Officer in the case DC Callum South said: “We welcome the sentence given to Aleksander Dobrev at Exeter Crown Court.

“Illegal drug use continues to have a devastating impact on communities across Devon and Cornwall with drug dealers often targeting society’s most vulnerable.

“We will continue to target the drug dealers who pedal misery. We fight tirelessly to bring them to justice and make our streets safer.

“Anybody who has concerns about illegal drugs use in their community should report it via 101 or our website, or 999 in case of an emergency.”

Bideford shop shut down after illegal tobacco and vape sales

A shop in Bideford has been ordered to close for three months for selling illegal tobacco.

Devon Mini Market, on Mill Street, was first visited by officers from Heart of the South West Trading Standards and Devon and Cornwall Police in October last year following concerns that illegal tobacco was being sold.

It’s the fourth shop closed by Heart of the South West Trading Standards this month for selling illegal tobbaco – since July at least 25 shops have been shut. 

There were also reports of tobacco and vapes being sold to under 18s, and that two children had become unwell after vaping.

It’s suspected that the vapes contained Spice, a Class B synthetic cannabinoid drug.

During the investigation, £3,000 worth of illegal tobacco and vapes were found in car linked to the shop,  

However, despite the illegal products and car being seized, the illegal trade continued, and last month (February) a test purchase confirmed that illegal tobacco was still being sold.

On Sunday 22 March, Trading Standards officers and Police served a 48‑hour closure notice and found more illegal tobacco products in a storeroom.

On Tuesday 24 March, Barnstaple Magistrates’ Court granted a three‑month closure order for Devon Mini Market,

Magistrates said they were ‘satisfied’ that the closure was necessary to prevent further criminal activity linked to the sale of illegal tobacco and underage sales.

Councillor Simon Clist, Devon County Council’s Cabinet Member for Trading Standards, said:

“This was a serious and persistent case, and the court agreed that closing the premises was necessary to protect the public.

“Illegal tobacco and dangerous vapes pose real risks, particularly to young people. In this case children were physically ill because of the additives which we suspect was Spice which can cause mental health issues. 

“We will not hesitate to take firm action against retailers who repeatedly break the law and put communities at risk.”

Alex Fry Operations Manager for Heart of the South West Trading Standards said; “This closure sends a clear message that this kind of criminal activity will not be tolerated in Devon.

“We continue to work closely with Police to target illegal tobacco and vape sales, protect public health and support legitimate businesses that trade responsibly.”

Five arrested in one night across South Devon for drink and drug driving

Policing teams carrying out proactive patrols in Torquay, Paignton, Newton Abbot and Kingsbridge last week arrested five people on suspicion of driving while impaired in just one night, including one person who crashed a vehicle containing children.

On the evening of Friday 20 March, South Devon officers carried out proactive policing patrols across Torquay, Paignton, Newton Abbot and Kingsbridge.

The teams arrested a total of five people suspected of drink or drug driving offences:

  • 1 x arrested on suspicion of drink driving in Torquay
  • 1 x arrested on suspicion of drink driving and child neglect, following a collision involving children in Torquay
  • 1 x arrested on suspicion of drink driving in Paignton. Officers also discovered this person had no licence and no insurance
  • 1 x arrested on suspicion of drug driving, driving without insurance and obstructing police in Newton Abbot. This person attempted to provide false details and was later found to be wanted for a series of harassment and public order offences.
  • 1 arrested on suspicion of drink driving in Kingsbridge

Inspector Wes Watkins leads policing teams in South Devon. He said “I want to stress that the arrests made last Friday were not part of a targeted operation, but results of standard, proactive patrols carried out by our teams.

“Drugs and alcohol severely impair a driver’s ability to control a vehicle, slow reaction times, affect judgement, and dramatically increase the likelihood of a serious or fatal collision.

“Whilst we know the majority of road users drive safely and abide by laws, it’s disappointing to see this many people breaking the law and taking unnecessary risks in one night.”

Driving under the influence of drugs and/or alcohol is one of the ‘Fatal Five’ causes of death and serious injuries on our roads; alongside not wearing a seatbelt, travelling at inappropriate speeds, distraction (including using a mobile phone) and not being physically or medically fit to drive.

Inspector Watkins concluded “Every year, we see families’ lives torn apart by the selfish minority who get behind the wheel with drugs or alcohol in their system; with zero regard for their own safety or the safety of others.

“We will continue to work with our partners to target offenders and reduce the number of people killed and seriously injured on our roads.”

Anyone who suspects someone is driving – or is about to drive – under the influence of drink or drugs should call 999 immediately.

Information can also be shared anonymously with CrimeStoppers by calling 0800 555 111.

Village pub reborn as community hub with Dalek and farm shop

A year in, the Muddiford Inn has a Dalek at the door, a newly opened farm shop inside, and the unmistakable feel of a village that has found its way back to its pub.

For Tanya Tilley and Richard Tilley, that sense of momentum has been hard-earned. What now looks like a settled, thriving hub in North Devon began with a leap of faith, shaped by years in hospitality and a determination to do things on their own terms.

Tanya’s route into the trade was long established. “I’ve worked in hospitality my whole life,” she says, having managed a golf club in Somerset before circumstances pushed them towards something bigger. Richard’s health issues became a turning point. “We decided that we were going to come off the rat race working for someone else and take on our first pub.”

The Muddiford Inn

That first venture came in Wiltshire, under conditions that tested even seasoned operators. They moved in on Friday 13 November, only to enter lockdown days later. “I was also eight months pregnant with our youngest child,” Tanya says. “Which always seems like a winning idea.”

They spent four years there, building the business as tenants and learning what worked – and what didn’t. When their contract came up for renewal, they made a call. “We decided that we weren’t going to renew, but we still wanted to be in this crazy trade,” Tanya explains. Their search led them south, and eventually to Muddiford.

For Richard, the appeal was immediate. “I always, always wanted to come more towards the south west… it’s obviously beautiful and lovely.” The pub itself, though, needed attention. “It just needed a little bit of love… well, quite a lot of love to be fair.”

They moved in at the beginning of February and opened within weeks. “We never looked back, really,” he says.

What they stepped into was a pub that hadn’t quite aligned with its surroundings. Previous tenants had leaned towards fine dining, but as Tanya puts it, “the locals just want good pub food.” That realisation has shaped everything since.

Within months, it became clear the pub needed to be more than a place to eat. “The village was calling out for something communal,” Tanya says. With no shop and no village hall, the Muddiford Inn had to fill the gap. “We set it upon ourselves to turn our bar area into the local’s front room, somewhere everybody feels welcome and safe.”

The Muddiford Inn

That idea runs through the business. The layout allows for flexibility – small groups, community gatherings, or larger events – and the couple have leaned into it. From tractor rallies with young farmers to live music and fireworks night, the pub has become a focal point again.

“The local community have been fantastically supportive,” Richard says. “If we can help, we can.”

Food remains deliberately straightforward. Tanya runs the kitchen herself, serving “traditional home-cooked food, pub meals” using locally sourced ingredients. A midweek deal – two meals for £25 – was introduced with a clear purpose. “That was for the community… so people can afford to come out without breaking the bank.”

They are clear about what they offer. “We are a pub for tea,” Tanya says. It’s not about fine dining or formality, but about consistency and comfort.

Running the pub alongside raising four children might seem a stretch, but both see it as a gain rather than a compromise. “We’re lucky,” Richard says. “We can take them to school, pick them up… and still spend more time with them than if we were working for somebody else.” Tanya agrees: “The quality of life actually works better as a family.”

That sense of practicality carries through to how they’re navigating a difficult climate for hospitality. “It’s not easy,” Richard says. “You just have to control what you can control.” For them, that means consistency and presence – being visible, talking to customers, building relationships.

The latest addition, the farm shop, is a direct response to village life. “There’s nothing here… apart from the pub and the chapel,” Richard says. The idea was simple: offer essentials and local produce without requiring a trip into town.

Tanya describes it as both practical and thoughtful. “If you’ve forgotten your loaf of bread… or you want something local to take home, we’ve got that.” It also broadens how people use the space. Morning coffee, light snacks, and a monthly breakfast bring in different rhythms and different crowds. “We try to do something for everybody,” she says.

And then there is the Dalek.

A dalek outside the pub

Stationed outside the pub, it has become something of a landmark. “It’s a bit of a village treasure,” Richard says. Tanya wasn’t convinced at first. “What on earth are we doing having this monstrosity?” she recalls. But its impact is undeniable. People stop, take photos, and often come inside. “The amount of joy that it’s brought people… I can’t now necessarily say anything bad about it.”

It’s an odd detail, but a fitting one. The Muddiford Inn is not trying to be polished or predictable. It reflects the people who run it and the community around it – practical, open, and quietly characterful.

Asked what they would say to someone who hasn’t yet visited, Richard keeps it simple: “Come and try the pie.”

Tanya adds something broader. “We will welcome anybody here… we’ve got something for everybody.”

And if the past year is anything to go by, that’s exactly the point.

Plymouth pub pours on the fun with Easter cider takeover event

A Devon cider celebration is set to take over a popular city pub this Easter weekend, promising free samples, live music and prize giveaways for visitors looking to raise a glass to the season.

The Cider Press will host a Hunts Cider takeover, bringing a range of locally produced drinks to customers alongside entertainment throughout the day.

The event will take place on Saturday, April 4, running from 2pm into the evening, with organisers promising a lively atmosphere supported by local musicians and DJs.

Hunts Cider, a family-run producer based near Totnes, has more than 200 years of heritage and is known for crafting cider using locally sourced Devon apples. The takeover will showcase both classic and seasonal varieties.

Visitors will be able to try free samples during the event, while every pint purchased will be entered into a prize draw.

Guests are also being encouraged to download The Cider Press app ahead of attending, which offers a 2-for-1 deal on Hunts Cider bottles. The app can be accessed via https://download.eposbuddy.com/ciderpress

A spokesperson for The Cider Press said: “We’re excited to be hosting Hunts Cider here at The Cider Press this Easter weekend.

“We’ve got live music and DJs running all day and a fantastic range of Hunts’ famous local ciders to come and try.

“Don’t forget to download our app and you’ll get 2-for-1 on Hunts Cider bottles.

“It’s going to be a brilliant day, we can’t wait to see you all here.”

Entry to the event is free and open to all, with organisers inviting both cider enthusiasts and those simply looking for an Easter outing to attend.

Devon commuters promised relief as roads cash aims to fix network

Roads across Devon are set for a long-overdue overhaul as part of a multi-billion-pound investment aiming to smooth journeys and tackle years of wear and tear.

Millions of motorists in the South West – including those travelling daily across Devon – are expected to benefit from more than £1.5 billion in funding to upgrade and future-proof key routes over the next five years.

The funding forms part of the Government’s Road Investment Strategy (RIS3), which will prioritise repairing ageing infrastructure, resurfacing major routes and fixing potholes to improve reliability for drivers, businesses and freight operators.

In Devon, the investment includes significant backing for improvements to Junction 28 of the M5 and upgrades to the A379 over the River Exe in Exeter. The latter scheme, which could not be delivered by local authorities alone, is expected to support the development of thousands of new homes and jobs in the area.

Across the wider programme, National Highways will resurface more than 9,000 kilometres of motorway and major A-road lanes – almost a quarter of the national network – alongside targeted upgrades to ease congestion and improve connectivity.

The Government has also committed a record £8.4 billion nationally to repair and renew England’s motorways and major A-roads, alongside a further £7.3 billion previously pledged to local authorities for pothole repairs and long-term road maintenance.

Transport Secretary Heidi Alexander said: “For too long this country has failed to tackle and fix our crumbling infrastructure, but this investment in our roads will secure the future of our road network in the South West for years to come.

“Not only are we investing in renewing our roads, meaning smoother and faster journeys for drivers, we are getting on with investing into brand new projects which will deliver benefits across the region, from Southampton all the way to Exeter.”

Roads and buses minister Simon Lightwood said: “This Government is firmly putting its money where its mouth is, and this new funding will be transformational for the millions of drivers and thousands of businesses that rely on our motorways and A roads every day.

“By investing in existing infrastructure and new schemes, such as vital upgrades to the A417, we are giving everyone the confidence they can get from A to B faster and smoother than ever before.”

National Highways executive director Elliot Shaw said the investment would help boost economic growth while maintaining critical infrastructure.

He said: “This major investment will help boost economic growth by improving and maintaining motorways and major A roads which keep the country moving.

“Our focus on renewing vital infrastructure will keep people connected to their loved ones, support the delivery of new homes and jobs, and give industry the confidence to plan and invest in the UK.”

The programme also sets targets for National Highways on safety, journey reliability, network condition and environmental performance, allowing the Government to monitor delivery over the five-year period.

Alongside motorway and A-road improvements, councils in the South West – including Devon – are set to benefit from £1.5 billion over the next four years to tackle potholes on local roads. A new public rating system has also been introduced to show how effectively councils are using the funding.

Paignton care home placed in special measures after damning report

The Care Quality Commission (CQC) has downgraded the overall rating for Burrow Down Residential Home in Paignton, Devon, from good to inadequate. It has placed the home into special measures to protect people following an inspection in November and December. 

Burrow Down Residential Home is a care home for autistic people and people with a learning disability run by Burrow Down Support Services. There were 13 people living there at the time of this inspection, which was carried out in response to safeguarding concerns and issues identified at other services operated by Burrow Down Support Services. 

Inspectors found nine breaches of regulations relating to providing people with person-centred care, safeguarding people from abuse and improper treatment, consent, safe care and treatment, safe recruitment, staffing, notification of incidents, dignity and the overall management of the service. 

CQC has downgraded the areas of safe, effective and well-led from good to inadequate. Caring and responsive were not inspected and remain rated as good. 

CQC has placed the service into special measures which involves close monitoring to ensure people are safe while they make improvements. Special measures also provides a structured timeframe so services understand when they need to make improvements by, and what action CQC will take if this doesn’t happen.  

CQC has also begun the process of taking further regulatory action to address the concerns, which Burrow Down Support Services has the right to appeal.  

Stefan Kallee, CQC’s deputy director of adult social care for the South West, said:  “When we inspected Burrow Down Residential Home, we found a poor culture where leaders didn’t ensure people were safe or consistently treated with dignity and respect. Leaders also hadn’t ensured staff understood the importance of choice, control, independence and inclusion for improving people’s quality of life. 

“It was clear that staff at all levels didn’t understand how to deliver high-quality support for autistic people or people with a learning disability.  

“As a result of this, people weren’t being cared for in line with regulations and best practice guidance. For example, the service was restricting some people’s freedom by not allowing them to leave the home without staff, and by using door alarms and audio monitors to keep track of their movements. 

“Staff hadn’t assessed whether people had mental capacity to consent to these restrictions, or whether they were in their best interests, which they should have done to comply with the Mental Capacity Act 2005. This means people’s rights may have been unlawfully restricted. 

“Inspectors were equally concerned by the service’s failure to manage risk and the safety implications this could have for people living at the home. For example, one person with diabetes had it detailed in their care plan that staff should seek medical advice if their blood sugar levels went above or below a specific range. Records showed this had happened on 29 occasions when staff hadn’t raised concerns, placing that person at risk of rapid health deterioration. 

“We’ve told Burrow Down’s leaders exactly where they must make immediate and significant improvements and we’re monitoring the home closely to keep people safe in the meantime.” 

Inspectors found

  • Senior managers weren’t recognising safeguarding concerns or taking action to keep people safe and uphold their human rights. Eight incidents should have been referred to the local authority and CQC, including concerns about financial abuse and degrading treatment. 
  • Leaders didn’t provide enough staff or ensure staff had the skills and experience to meet people’s needs. One person who was funded for 2-to-1 staff support didn’t consistently receive this level of care.  
  • The service didn’t keep families informed or address their concerns. One relative was told there had been an incident involving their loved one and a member of staff but wasn’t given a clear explanation. 
  • The service didn’t provide a safe environment for people. There weren’t tamper-proof restrictors on upstairs windows, even though someone’s care plan stated they had a known risk of leaving premises through a window. 
  • Leaders didn’t ensure people’s care and support plans were kept up to date or that agency staff read them. This meant staff weren’t always aware of people’s health conditions or risks and could be providing care that was unsafe or didn’t meet people’s specific needs. 
  • Leaders were responsible for a culture where staff didn’t feel supported and didn’t feel listened to when they raised concerns. The service didn’t consistently investigate concerns or act on them, which meant opportunities to identify learning and improve the quality of care were missed.  

The report will be published on CQC’s website in the coming days.